So we are at the start of a new year.
I think we can agree that we are hoping that the economic environment in 2022 will prove to be different from either 2020 and 2021.
Even if this does not prove to be the case we can improve our own environment by:
1. Planning for success
2. Always putting customers first
3. Striving to match the value clients get with the fees they are charged
4. Embracing new technologies so the work day is more efficient and enjoyable.